Hello, good afternoon!
I was wondering if anyone here could help me, please. I’ve just moved here to the NL and I hired KPN services for my home internet. Last week I received my package at home with the modem and an email message saying that my internet would be activated on 31/03, but that didn’t happened and I don’t know what’s going on.. I have my modem installed here, but the internet green light keeps flashing and it doesn’t stabilize..
I don’t know what I’m supposed to do right now.. I’ve already tried to reset the modem, as well as disconnect and reconnect the power cable, but none of that worked.. if anyone could help me, I’d be very grateful.
Thank you very much!
Beste antwoord door Thomas
When calling 0800-0402 the computer does not speak english yet I'm afraid, but my colleagues should! If you stay on the line for a bit the computer will always put you through to one of my colleagues but it might take a minute.
You can also chat with us on www.kpn.com/service (you can use google translate there)
That said, I see that you already filled in your profile!
Everything seems to be in order on our end but we're waiting for your modem to connect. I have a few additional questions.
- Can you describe what the LED's on your modem are doing?
- What colour are they?
- Can you reboot it and give it a factory reset with the reset pin-hole button on the rear?
- How did you connect your modem to us?
- There should be a cable between the DSL port on your modem and your IS/RA point