Hi Team,
I had submitted the cancellation of subscription by submitting the form on 3rd February,2021. I received the calls from KPN after that to explain the reason and they agreed to cancel my subscription from 10th March,2021. I have also return the wifi modem/router by post. Inspite of all this, the subscription amount is deducted from my bank account for the period 5th March 2021-5th April 2021 and 5th April 2021-5th May 2021. Can you please look into that and kindly refund back the money to my account. I have email confirmation from KPN and rest data should be recorded in the telephone conversations I had with customer service.
I never expected that and feeling really sad and worried :(
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Looking forward to your help.
Beste antwoord door Erik van KPN
Bekijk origineel