Hello...sorry for my English. I hope that won't be a problem. However, I can read and understand it fairly reasonably.
I'm a cross-over from Ziggo to KPN which went into effect no quite 3 weeks ago (17.12.2019).
When I set up the KPN system everything was working GREAT. I was getting wifi speeds which exceeded my expection's. I was peaking out at 199 Mbp/s with my home wifi and almost 200Mbps on my iPhone. WONDERFUL !!! Up until two day's ago. Now I consider myself lucky if I get 45Mbps with my home wifi and around the 60Mbps on my iphone.
I've utilized your WiFi Tuner on the KPN site to try an optimize the WiFi on many occasion's over the last two days but nothing is improving the speed.
I've reset the Experia box a few time's as well. Checked all the cable connection's, etc also to no avail.
I've even disconnected everything and setup KPN like it was from the beginning (out of the box) also with no joy.
TV is working ok. (for your information if needed, I have a Samsung Smart TV).
When I switched over from Ziggo to KPN, the young man (Ron) at your KPN store at Rotterdam Alexander, assured me that KPN guarantees that I will always be getting speeds of 75% of what I pay for which is 200Mbps and I'm not getting anywhere near that speed of 75% of that.
So... what now? Something is definately wrong and I would appreciated a little help on this.
Awaiting your response soonest with kindest regards,
Glenn
Â
Â