I was having a KPN Internet contract under customer number (...). I decided to move to a new service provider "T Mobile" . I was informed by both KPN and TMobile that internet switch will happen effective 11th September'19 and there would not be any overlap.
Based on this information, I gave my confirmation however I am still getting invoices from KPN for Oct as well. When I called the customer care of KPN, I was told that my contract will be cancelled only on 13th October which is not correct. I feel sad that despite all agreements, I am forced to pay twice which is not right.
Hence I kindly request you to end my contract effective 11th September which was a confirmation given to my by both service provider.
Looking for a solution at the earliest.
Thanks, Lalit
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