Vraag

Cannot change my email because I cannot log in to change it

  • 12 September 2023
  • 3 reacties
  • 27 keer bekeken

I’ve been in this loop and please can someone help here 

I got a mail from KPN asking me to change my email on the website because it’s wrong
and after I go to KPN web it requires me to log in with my *Incorrect* email that I registered for my number, and *verify* with that *incorrect* email which I actually dont have…..

How can I change it?
I tried to call customer service but it’s all Dutch 

Many thanks!


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3 reacties

Reputatie 7
Badge +15

@Jasminewuuuuuuu Welcome to our forum. 

I am afraid I don't fully understand your question yet. 

You were asked to change your e-mailadres. But what did you need to change it for? 

Is it for mijnKPN? Or was there a mistake when ordering a contract? 

@Jasminewuuuuuuu Welcome to our forum. 

I am afraid I don't fully understand your question yet. 

You were asked to change your e-mailadres. But what did you need to change it for? 

Is it for mijnKPN? Or was there a mistake when ordering a contract? 

My email for the contract was wrong so there’s no way I can get email from them for login verification 

 

also I don’t get my contract and even don’t see my phone number 

Reputatie 7
Badge +15

@Jasminewuuuuuuu Could you fill in your forum profile

And also fill in the correct e-mailadres. 

Then I can retreive your information and see what I can do for you. :)