Beantwoord

No more 2GB in Unlimited plan

  • 20 March 2024
  • 3 reacties
  • 27 keer bekeken
2
Rank

Why I can’t add more than one bundle of 2 GB to my unlimited subscription? It worked last month. When I try to download some games to my phone, I have to stop and wait till the next day.

icon

Beste antwoord door Erik van KPN 25 March 2024, 16:00

Bekijk origineel

3 reacties

Erik van KPN
Rank
Reputatie 7
Badge +30

Hi @234901943, this is still possible. But, sometimes the system glitches and then it doesn't work. This is isually temporary. So, if you experience this, try again a little later.  

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
2
Rank

Hi @234901943, this is still possible. But, sometimes the system glitches and then it doesn't work. This is isually temporary. So, if you experience this, try again a little later.  

no, I tried in the last few days. It’s not going to work anymore.

Erik van KPN
Rank
Reputatie 7
Badge +30

Nothing has changed surrounding this, so it should still work. If the problem persists, I advise you to call us (0800-0402, free). My colleague can run some checks, and if necessary, raise a technical ticket.

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko

Reageer


De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank
Forumvoorwaarden