Gonna stop using my mobile plan

Hi, @paulhk, welcome! Important question first: did you get an actual subscription with a contract from us? Or did you buy a prepaid card and then activate one of the bundles that renews automatically or the automated top-up?

• If you have an actual contract, you will need to call 0800-0402 as the cancellation department is only reachable by phone. However, if you are still within your contract period of 12 or 24 months you will need to fill out this form and send that in, together with the required proof. The contract will then be terminated per your move date.

• If you have a prepaid with a bundle or top-up that renews automatically,you can stop this through the Prepaid App. 

Let me know if this helps or if you have additional questions :)

Hi Paul, I cannot see the private message that you send Erik and he is not here at the moment. I am sure that it is okay though. My colleagues will proces your request and contact you within a couple of working days. If you haven't heard from them at the end of the month, please let us know here. 

https://forum.kpn.com/mobiele-abonnementen-15/gonna-stop-using-my-mobile-plan-508588

As the last topic mentioned, am I already cancel my mobile plan? Because I still received the payment bill.

*Admin: topic samengevoegd met bestaand topic

I've looked into it, @paulhk and unfortunately the evidence you supplied has been denied as it is lacking a signature from your employer. Our back office has tried to contact you to let you know but has been unsuccessful. So, what they have done for now is to enter a cancellation of the contract per the contract end date, which is quite far away. So, I recommend you fill in the cancellation form again. Make sure the evidence is either a contract with a signature from the employer, or your official deregistration from your Dutch county (including official stamps and/or signatures). Once that has been received by us, the back office can amend the cancellation, which will stop the billing per the date of emigration.

Unfortunately that won't be enough. We require one of these three items as proof:

• official deregistration from your Dutch county (including official stamps and/or signatures)
• signed employment contract
• declaration of your school (including official stamps and/or signatures)

The first one is generally the easiest as you always have to deregister and you get proof of that.

Hi Erik,

I just still got the payment email, I’ve submitted the official deregistration for cancel my mobile plan, is it already terminated? And I’ve not get the payments reimbursed back to my moving date yet.

Thank you.