Hi KPN Team,
I would like to inform you that I purchased KPN Prepaid SIM from Albert Heinj Haarlem on 21Dec’19 and tried to use but came to know that it’s already deactivated and it can not be activated. I called to customer care and they suggested to talk to Albert only as you have taken from there, they have to replace it. I visited to Albert again and they denied to take back.
Highly disappointed to look the KPN services. If KPN is providing the SIM to their vendors, KPN is responsible for it. I visited to KPN store as well but no response. Now, KPN says Albert should look and Albert says KPN should look. Very strange. I lost my 10 euro unnecessary.
It’s not about the money but about all efforts, time and how KPN/Albert is cheating the customers.
Can I expect the positive response in this situation or forget about this and purchased new one from other opartor.
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Beste antwoord door Lisa
I'm sorry to hear that you can't use your sim card. I think that you purchased an expired prepaid sim card from the Albert Heijn. They should take back the sim card if you have a proof of purchase. We always put an expiring date on the packaging of the card. Albert Heijn is responsible for checking the expiring date, to prevent this from happening. Sadly, in this case we can not do anything for you. You could draw a complaint at the Albert Heijn.