Wonder if anyone was able to unsubscribe from KPN.
Few days ago I subscribed for KPN 1Gb internet connection at my new place, but immediately after, because of various reason (including reviews), decided to cancel the subscription using my 14 days cool off period.
But they really seem to be unwilling to give me that option.
First time I had a call from CS they asked a bunch of questions and then kept me on hold for 26 mins(!) while “processing my request”. Not even joking! And then all of a sudden he just hanged up the phone. No confirmation if it’s processed, nothing!
Luckily that day I managed to find and submit the online form, so now I have evidence that I requested contract termination within 14 day.
They have never reach out to be back though. I assumed they are trying to drag this over 2 weeks so that they can deny my right for cool-off period unsubscribing.
This morning I tried to get in touch with them twice, but both times the operator was just silently sitting there saying nothing. I mean what kind of creepy stuff is that?!
If you consider to get a subscription with KPN, be ready for it to be a one-way ticket unless you fight them.
I’m going to replicate this post to all social media at the end of the day today.
And if they attempt to charge me for this subscription I’m gonna file a complain to legal authorities. Luckily I have all the evidences now.
