I needed to order internet service for a new house. The customer service screw up twice(!) my details for a contract. It took 5 phone calls to even verify the order!
And now, when I finally got the modem and installed it, it does NOT work! They had to create a ticket and were not able to provide any information even if this is gonna be fixed. My name stayed incorrect and they always asked to call back in few hours and I got no solution.
I did my fare amount of time in customer service so I have a lot of understanding. But this is beyond imagination. I have never gotten even an apology.
Admin: titel adjusted for clarification