Beantwoord

Internet, no connection to router

  • 28 May 2020
  • 11 reacties
  • 675 keer bekeken
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My router lost connection two days ago and the internet is not working since. The test shows that everything is ok at my postal code. I tried everything from resetting router to connecting dsl cable directly from kpn box in my utility closet. And I can’t book a technician since the outbreak is still ongoing.

Is there anything else I can do, or am I stuck with no internet now?

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Beste antwoord door Erik van KPN 1 June 2020, 13:23

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11 reacties

Erik van KPN
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Reputatie 7
Badge +30

Don't worry, @Sinapsi, we're not going to leave you hanging.  What happens, in terms of which lights and what colours, on your router? Please, also, fill in your forum profile and reply here when you’ve done so, so we can take a look at this. 

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
S
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So, when I reboot it. It’s green at first then blinks blue for some time and then switches to red. The local network works no problem but there is no connection on WAN side

Vikash van KPN
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Reputatie 7
Badge +21

 

Thank you for leaving your details. Have you restarted or reset your Experiabox? Insert a pen or other pointed object into the "Reset" hole on the back of the modem and check if the cable in the dsl port is properly connected to your network connection point.

You Can't Make Everyone Happy, You're Not Pizza
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Yep, I already reset it. And reseated every cable 

Vikash van KPN
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Reputatie 7
Badge +21

 

If a reset doesn't fix the problem either, then I will forward it to an underlying department. A mechanic will visit your home or contact you by phone. Would you like to indicate which day suits you best?

You Can't Make Everyone Happy, You're Not Pizza
S
Rank

Basically as soon as possible :relaxed: I can be home this friday, or any day next week

Alex van KPN
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Reputatie 7
Badge +24

@Sinapsi Would Saturday fit? In the afternoon? If not Tuesday would be the next option. 

 

S
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Yes, Saturday will be perfect :relaxed:

Alex van KPN
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Reputatie 7
Badge +24

Saturday between 12 and 14 hr. it is. :relaxed: 

Erik van KPN
Rank
Reputatie 7
Badge +30

I see here, Sinapsi, that the technician fixed this, Saturday. Turns out there was a problem in the street cabinet.

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
S
Rank

yep, thanks for the quick response guys :relaxed:

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