Vraag

KPN WIFI not connecting on Philips TV

3 jaar geleden
2 January 2021
51 reacties
554 keer bekeken

Reputatie 1

SandeepK
Helper
31 reacties

After Migration of my Internet connection from Telfort to KPN this problem started. My Philips TV is doesn’t connect to WIFI as it was connecting before the WIFI. I always have to keep on trying to connect to WIFI, sometimes it connect within 5 min sometimes I have to keep on trying for 25min as well.

I contacted Philips TV engineer and they replaced the motherboard of the TV and still facing problem with WIFI connection. But If I try to connect to a mobile hostpost ( internet from non kpn provider) my TV connects properly.

I also have an XBOX connected to TV which connects fine but Netflix, Amazon, YouTube doesn’t connect directly from TV. Seems KPN is blocking something as I also changed my Experia V10 modem.

Everything was working fine with Telfort but with migration to KPN it all started to the problem lies with KPN. Also my WIFI range is also disturbed with the KPN.

My other smart devices are working fine and also all applications works fine on them.

I contacted KPN support and they ask me to check on forum as few users were having similar problem with other TV Brands as well.

Kindly suggest how to fix this.

Thanks in advance !

Kind regards,

SandeepK.

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Reputatie 1

SandeepK
Auteur
Helper
31 reacties
2 jaar geleden
27 April 2021

@Erwin_

fyi, seems to be the issue with my TV connecting to internet is fixed.

Yesterday (26-Apr-2021) KPN services stopped and I hooked up new modem from my new service provider. In the new modem I can create 2 separate wifi network of 2.4ghz & 5ghz which was disabled in KPN Experia V10 as I already showed you in screenshot.

I am connecting my TV with the 5ghz wifi signal from the modem and its been 2 days my TV is always connected to the internet through WIFI.

If you see my history with the KPN Support I do requested for a new modem of different type / version but was denied by backend team and seems KPN has done customisation during the migration which disturb all the existing setup causing me a problem.

I will monitor the connection for few more days but till now looks good to me.

If possible, please share this with your team internally and ask them to enable the feature in the modem to use separate network for different devices.

Thanks once again for all your help in troubleshooting my issue.

Have a nice day !

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