Beantwoord

Router (Box 12) keeps restarting

  • 26 February 2024
  • 2 reacties
  • 18 keer bekeken

Got KPN fiber recently and the router keeps resetting every couple of minutes. I reset the router and even tried a different power outlet, but it keeps happening. Any idea what it could be? 

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Beste antwoord door Jeroen van KPN 28 February 2024, 10:41

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2 reacties

Reputatie 7
Badge +19

Hello @Stefandj, that is really annoying when you internet restarts every couple of minutes. If you tested with a different power supply, i think it is save to say that is not the problem. 

I suggest you contact the customer department. An agent can then do a fiberline measurement to see where the problem lies in your connection. 

The new router isn't restarting anymore, but there are still multiple times a day when the internet connection drops without the router restarting. All the lights are green, but the internet drops for like 2 or 3 minutes each time

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