Vraag

Can't top up prepaid phone, I only have a credit card

  • 29 July 2022
  • 44 reacties
  • 376 keer bekeken

First of all, sorry for raising the question in English.

I have a prepaid KPN SIM which I have been using for a couple of years now.

I am struggling to top up so I can keep using the number. The app won’t load the payments page, so I tried https://www.kpn.com/prepaid/opwaarderen.

On the opwaarderen webpage, I try to pay by credit card but it says “U kunt geen gebruik maken van eenvoudig betalen omdat de limiet bereikt is. U kunt nog wel betalen via iDEAL”.

I have tried all sorts of amounts but the webpage keeps raising the same problem.

Unfortunately I do not have iDEAL or a Paypal account and I rely on the credit card functionality.

Would you be able to advise?

Thanks


44 reacties

Reputatie 7
Badge +30

I have an update but not the one you are looking for: there will not be a solution for this problem any time soon. To repeat myself once more: at this moment, it's only possible to top up your card with iDeal, PayPal or with a top-up voucher (opwaardeerkaart). I will keep you posted in this topic.

Very sad news @Marcia_

 

PayPal doesn't work either as many already pointed out in this topic. 

Reputatie 7
Badge +30

You are right! I am sorry I missed that! I will pass the message on. 

Reputatie 7
Badge +30

A question from the colleagues: if you are trying to use PayPal, do you have a Creditcard linked to the PayPal account? Or do you have (also) a bank account linked to it?

Not even getting to PayPal. Getting same error as when trying credit card @Marcia_ 

Reputatie 7
Badge +30

Thanks, @Bolandunited

I had the same problem, paypal of creditcard was giving me the same error as above:  U kunt geen gebruik maken van eenvoudig betalen omdat de limiet bereikt is. U kunt nog wel betalen via iDEAL. It s only happening only when  i m not using my number longer than 6 months and gets blocked , you can only receive calls /sms.

 

I manage to buy online a activation code - there are a few trusted websites who are selling this codes - search “opwaarderen prepaid  kpn kopen”(i m also not living atm in NL) and after that i could activate back my number.

 

Good luck !

Dear @Marcia_ .

I have the same problem (cannot top up by credit card or Paypal, I don't have iDEAL) with a SIM card that I bought four weeks ago and I'm interested in a solution. I have already added the mobile number to my forum profile.
Thank you very much for any update and support regarding this topic.

Reputatie 7
Badge +30

Hi @KnightOfCydonia, welcome! I'm very sorry to hear that you are also experiencing this problem. For this moment there is no problem to this solution, but I will ask for an update and let my colleagues know that you have been complaining about this matter also. Thanks for letting us know!

Reputatie 7
Badge +30

There's still no update unfortunately😔.

Thanks for the feedback!

Could it be that the problem only occurs when accessing the payment page via foreign networks?

Reputatie 7
Badge +30

That might be the issue, but i'm not sure. It seems to be a difficult problem to solve😕.

Zelfde probleem, ik kan niet opwaarderen met creditcard of paypal; dit is dus al 4 maanden gaande? Nog steeds geen oplossing? Kan KPN mijn prepaid ook dan weer activeren? want mijn nummer verloopt in 2 weken. (Ik heb geen NL rekening, dus IDEAL gaat voor mij ook niet op)

Reputatie 7
Badge +30

Beste @KSevim, welkom! Helaas is het inderdaad nog steeds niet opgelost. Ik wilde je nummer bekijken, maar je nummer wordt niet herkend in de systemen. Kan het zijn dat je toch geen KPN simkaart hebt?  Wil je je nummer bekijken opnieuw in je profiel plaatsen?

wat ik heb begrepen is van alphacomm, de opwaardeer partner van kpn, is dat kpn de paypal en creditcard betaalwijzen hebben opgeschort voor onbepaalde tijd, dus geen technische storing, gewoon opzettelijk. de reden is waarschijnlijk omdat het teveel kost vergeleken met ideal qua provisiekosten, aldus een sysop van alphacomm.

voor de non dutch speakers; kpn have discontinued the paypal and creditcard topup options thru their partner alphacomm, according to them its cost related. dont expect it to return, it hasnt returned in these last 5 months so figure and also act accordingly. as for myself i will go to t-mobile prepaid 

Reputatie 7
Badge +30

Natuurlijk heb ik meteen even navraag gedaan bij Alphacomm én intern. Daar wordt heel duidelijk aangegeven dat dit niet juist is. Er wordt aan gewerkt om het opwaarderen via Credit card en PayPal gewoon weer mogelijk te maken. Zoals ik eerder heb aangegeven, laat ik natuurlijk weten wanneer dit weer werkt. 

 

Volgens de website van het ACM  is jouw nummer actief bij Vodafone. Dan wil het sowieso niet om op te waarderen via de website van KPN.

Hi, I have the same problem. Can't top-up my simcard via bank card or PayPal. I have iDEAL but can't use it as well. There are no Revolut bank in the list!

 

I manage to buy online a activation code - there are a few trusted websites who are selling this codes - search “opwaarderen prepaid  kpn kopen”(i m also not living atm in NL) and after that i could activate back my number.

This helped via https://www.opwaarderen.nl. Commission 0.5 euro.

 

But other question. I have just top-up 23 January 2023. But Android application showing that it credit valid till 04 December 2022 . How it can be?

 

 

 

But other question. I have just top-up 23 January 2023. But Android application showing that it credit valid till 04 December 2022 . How it can be?

 

It's updated now, Question closed ) 

Reageer